Returns and Exchanges

We strive to ensure that every customer is satisfied with their purchases from our store. However, we realize that sometimes things may not meet your expectations. In such cases, we offer a flexible return and exchange policy:

Refund Period: You may return purchased merchandise within 14 days of receipt for any reason, provided the product packaging has not been damaged and the item has not been used.

Return policy exceptions: Please note that some categories of goods cannot be returned for reasons of hygiene, safety or other product specific reasons. The return policy for such items will be stated on each product page so that you can be aware before purchasing.

Return Process:
1. To initiate a return, please contact our customer service team via the email listed on the website.
2. Provide your order number and the reason for the return. We will review your request and provide return instructions.
3. Once we receive and verify the returned item in stock, we will arrange a refund to your account or exchange the item according to your wishes.

We strive to make the return process as simple and convenient for you as possible. If you have any questions or need assistance, our support team is always available to help.